Returns and Exchanges

Return and Refund Period

If you wish to return or exchange an item, please contact our support team through the website https://hyxwo.shop within 7 days of receiving the product.

• Cash on Delivery (COD): Refund will be processed within 7 days after the product is received.

• Credit Card Payments: Refund will be processed within 7 days after the returned item is received.

• PayPal Payments: Refund will be issued within 7 days after the returned item is received.

Return Shipping Costs

The customer is responsible for the cost of return shipping only.

Please return the item to the address provided within one week after contacting us.
After you contact us, we will provide all necessary return details, including the exact return address.

Important

Returns or exchanges outside the specified period will not be accepted, even in cases of our error or for customer convenience.

Products Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

• Items shipped more than 7 days ago

• Used or second-hand products

• Products, packaging, or accessories damaged or lost by the customer

• Returns or exchanges when the orderer and recipient are different, unless caused by product defects

Defects Attributable to Our Company

If the product has defects caused by our error (such as damage or incorrect item shipment), we will provide a replacement or a refund.

Procedure

Please contact us by email or phone within 7 days after receiving the product and provide the following information:

• Full Name

• Address

• Phone Number

• Email Address

• Product Name

• Reason for Return or Exchange

• Order Number

We will then provide instructions for the return. In such cases, the return may be handled through Cash on Delivery (COD).

Important Notes

• Please contact us before returning any item. Returns without prior notice will not be accepted.

• Use a shipping method with a tracking number to avoid loss.

• Pack the product properly and mark it “Fragile” if necessary.

• Refunds will not be processed without prior notification of damage.

• Once we receive the product, a replacement or refund will be processed.

Returns for Customer Convenience

Customers may return products at their own expense. The return shipping cost will be borne by the customer.

Procedure

Please contact us by email or phone within 7 days after receiving the product and provide:

• Full Name

• Address

• Phone Number

• Email Address

• Product Name

• Reason for Return

• Order Number (shown in the order confirmation email)

We will then provide instructions for the return.

Reminders

• Complete the return/exchange form included with your receipt and send it together with the product.

• Contact us before returning the product.

• Use a tracked shipping service.

• Pack the item securely and mark it “Fragile” if necessary.

• Refunds will be issued after the item has been received.

Exchanges for Customer Convenience

Exchanges for customer convenience are not accepted.

If you wish to request another size or model, please return the product and place a new order.

Order Cancellation

Once the order confirmation email has been sent, the order preparation process begins and orders cannot be canceled or modified.

In such cases, the return will be considered a customer convenience return.

Cash on Delivery Customers

Customers who choose Cash on Delivery (COD) must pay in cash upon delivery.

If the billing address and shipping address are different, please contact us in advance.

Contact Information

Company: Almond Consultants LLC
Address: 7063 Flowering Almond Dr, Colorado Springs, CO 80923, US
Email: hyxwo@hotmail.com
Phone: +1-719-598-0199
Website: https://hyxwo.shop