• Austria（EUR €）
  • Czechy（CZK Kč）
  • Niemcy（EUR €）
  • Włochy（EUR €）
  • Polska（PLN zł）
  • Polskie
  • Austria（EUR €）
  • Czechy（CZK Kč）
  • Niemcy（EUR €）
  • Włochy（EUR €）
  • Polska（PLN zł）
Polska（PLN zł）
  • Austria（EUR €）
  • Czechy（CZK Kč）
  • Niemcy（EUR €）
  • Włochy（EUR €）
  • Polska（PLN zł）

COMMON.CLOSE

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Transportation Policy

Transportation Policy

Shipping Policy

Thank you for shopping with us. We are committed to providing reliable and efficient delivery services. Please review our shipping policy below for details about order processing, delivery times, and shipping conditions.

1. Shipping Regions

We currently ship to the following European countries:

Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, and Germany.

Please note that shipping availability may vary depending on the delivery address.

2. Order Processing Time

All orders require a processing period before shipment.

  • Processing Time: 3–5 business days (Monday to Friday, excluding public holidays)

Orders placed on weekends or holidays will be processed on the next business day.

3. Estimated Delivery Time

After your order has been processed and shipped:

  • Estimated Delivery Time: 5–8 business days

  • Total Estimated Delivery Time: 5–13 business days
    (Processing time + shipping time, depending on destination)

Delivery times are estimates and may vary due to logistics conditions.

4. Shipping Fees

  • Standard Shipping: Free

There are no additional shipping charges for standard delivery within the supported regions.

5. Shipping Carriers

Orders are shipped using trusted international logistics providers such as:

  • UPS

  • FedEx

The specific carrier may vary depending on the destination and warehouse availability.

6. Order Tracking

Once your order has been shipped:

  • A tracking number will be sent to your email address.

  • Tracking information may take 48–72 hours to appear in the courier’s system.

If you experience issues tracking your order, please contact our support team and we will assist you within 48 hours.

7. Shipping Delays

Delivery may occasionally be delayed due to factors beyond our control, including:

  • Severe weather conditions

  • Transportation or logistics disruptions

  • High shipping volumes

  • Supply chain limitations

  • Customs inspections

If your order exceeds the estimated delivery timeframe, please contact our customer service team for assistance.

8. Order Changes and Cancellation

Before Shipment

  • Orders may be canceled or the shipping address updated free of charge before the order is shipped.

After Shipment

  • Once an order has been shipped, it cannot be modified, canceled, or redirected.

If a package is refused and returned to us, it will be processed as a return and the refund will be issued after deducting the shipping costs.

Please ensure your shipping address is correct before placing your order.

9. Taxes and Customs Duties

All product prices include applicable taxes.

However, in rare cases, your local customs authority may require the payment of import duties, customs fees, or other charges, which are the responsibility of the buyer.

We have no control over customs policies and recommend contacting your local customs office for more information.

10. Contact Information

If you have any questions about shipping or your order, please contact us:

Email: hyxwo.shop@gmail.com

Our customer support team will respond as soon as possible.